CERM PIproduct add-ons

Appropriateness indicators utilise Australian Bureau of Statistics (ABS) data from the most recent census, to develop the customer-local community 'degree-of-fit index' (CCDoF index). The indicators are designed to adequately represent community service obligations (CSO) and identify CSO priority participant groups.

These indicators cover several aspects of operational management including: services, marketing, human resources, risk management, facilities and finance. Used as a management tool these indicators support managers by monitoring their facility or services from one year to the next. The CERM PI project also publishes annual medians for groupings of similar facilities or services. These medians provide participants with the opportunity to compare their operating results with well-established industry benchmarks.

Award for Teaching Excellence - Law, Economics, Business and Related Studies
In 2009 and 2010, Division of Business staff were singled out for recognition of their achievements in Teaching & Learning.
Awards for Teaching Excellence celebrate teachers (individuals and teams) renowned for teaching excellence, who have outstanding presentation skills and who have made a significant contribution to enhancing the quality of learning and teaching in higher education.

CERM PI has available an A2 size poster template for sports and leisure centres. The poster displays an overview of selected results from your Customer Service Review. It is intended for use by centre management for promotional purposes, as well as interaction with customers of the centre/facility.

For councils or organisations that have multiple centres undertaking a Customer Service Quality Review. CERM PI can provide a Summary Report which provides the client with an overview of selected results from all their centres/facilities.

CERM PI can provide an overview of selected results from a Customer Service Review to assist councils or organisations with specific 'reporting back' requirements.

Clients wishing to include additional questions in the survey must discuss their requirements with CERM PI staff. If deemed appropriate, up to three additional questions can be included.

Pre-printing of questionnaires and introductory letters including postage to your centre prior to survey commencement can be arranged.

CERM PI can coordinate and conduct the data collection for your centre by trained staff. (SA metropolitan centres only).

(price on application). CERM PI staff can present the results of the review in a 1-2 hour powerpoint format presentation.

CERM PI product add-ons