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Information for External Domestic Suppliers

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**Please do not use these instructions for an overseas supplier**


New Invoice Payment Process and Billing Address

The University of South Australia (UniSA) is implementing a significant process change to streamline the receipt and payment of all invoices.

UniSA now requests the following changes to the way that suppliers submit invoices for payment:

1. Please email each invoice or credit adjustment as an individual attachment to the following centralised email address: unisa.taxinvoices@unisa.edu.au 

2. The following key information must be included on the first page of the invoice or credit:

3. Invoices and credits are to be in electronic format and should be system generated rather than scans of hard copies. Accepted electronic formats are PDF or TIF.

4. There is no need to send a hard copy of the invoice/credit via mail once it has been sent electronically.

It is essential that invoices meet all the criteria above to facilitate prompt payment. If the central Accounts Payable area is unable to determine the area within UniSA responsible for payment, invoices will be returned to suppliers requesting further information, which will delay the payment process.

If you do not have the ability to send system generated invoices, please see the Frequently Asked Questions section on the following page for alternative methods.

If you have any questions in relation to these changes, please contact Jossalyn Murphy in Accounts Payable on phone: (08) 8302 1381 or via email: accountspayable@unisa.edu.au 

Thank you for your continued business and we look forward to working with you in the future.


Frequently Asked Questions regarding the new Invoice Payment Process

The information below may assist in answering questions you may have in relation to the changes explained above.

  1. Why is the University of South Australia requesting these changes?
  2. How do I follow up outstanding invoices?
  3. What is the best way to send my invoice to ensure payment is not delayed?
  4. How can I send my invoice, if I do not have the facilities to email a system generated invoice to the central email address?
  5. What if I mail my invoice to the delivery address?
  6. How do I know that my emailed invoice has been received?
  7. Do I send a hard copy invoice as well as emailing my invoice?
  8. Why has my Invoice been returned to me?

1. Why is the University of South Australia requesting these changes?

The University of South Australia (UniSA) is implementing a centralised invoice processing system which will electronically workflow your invoices and credits through to the relevant area for approval. This will streamline the process and reduce the time between the invoices being received and then approved for payment.


2. How do I follow up outstanding invoices?

In the first instance, please contact the staff member or the area who requested the goods or service. Please do not resend your invoice, as this may result in your payment being delayed while problems associated with duplicate invoices are being resolved.


3. What is the best way to send my invoice to ensure payment is not delayed?


4. How can I send my invoice, if I do not have the facilities to email a system generated invoice to the central email address?

If emailing your invoice/credit is not possible, you may post them to:

University of South Australia Surface Mail
Accounts Payable
Finance Unit (101-06)
GPO Box 2471
Adelaide SA 5001


5. What if I mail my invoice to the delivery address?

Your payment may be delayed. Please see question 4.


6. How do I know that my emailed invoice has been received?

You will receive an acknowledgement email from us.


7. Do I send a hard copy invoice as well as emailing my invoice?

No. This will result in your payment being delayed while problems associated with duplicate invoices are being resolved. Although we would prefer emailed invoices, if you continue to send an invoice with the goods, you do not need to send an invoice by email or surface mail.


8. Why has my Invoice been returned to me?

Your invoice may be returned to you for one of the following reasons:



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