Grievance procedures
The University is committed to providing a harmonious work and study environment for all students and staff. It provides a process that aims to assist you to resolve complaints (or grievances) as quickly and satisfactorily as possible. Complaint procedures relating to academic programs, decisions of committees, administrative operations and individual staff members are described in Policy no. C-17.3 'Policy and Procedures for Student Grievances Resolution'.
For more information on the University's process for resolving difficult issues or complaints, including clear steps for what you need to do to resolve an academic issue or a situation where you have suffered harassment or unlawful discrimination, please refer to the Issues and complaints information resource. The resource will also direct you to the people and places where you will find help in this resolution process.