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IT Help Desk

The IT Help Desk is your single point of contact for assistance with IT and telephone services. Self help facilities are available which may assist you in answering your query or solving your problem. Otherwise our friendly IT Help Desk staff will assist you and if necessary refer your request to the appropriate expert.

We may request permission to connect to your computer in order to assist you. This is entirely voluntary on your part and will only be carried out with your permission.Ask IT

Self help facilities

  1. AskIT to find an answer to your problem
  2. View the Service Status pages for system outages and downtimes

Contacting the IT Helpdesk

  1. Log a service call on line. This is the preferred method of creating a service call. You can also track the progress of your existing service calls with this facility.
  2. Email the IT Help Desk. This is a useful way to follow up your service calls. Note: we cannot reset your password via email due to security reasons, please phone us instead.
  3. Phone the IT Help Desk, recommended for urgent assistance or a password reset.
    Local: 8302 5000
    Interstate and country: 1300 558 654 for the cost of a local call
    International: (+61 8) 8302 5000 (we can call you back to reduce your phone bill).
    Skype: unisa.ithelpdesk (please email first to arrange a time)
  4. You can fax application forms to 8302 5012 or mail them to:
    IT Help Desk
    E Building, Mawson Lakes Campus
    University of South Australia Mawson Lakes, SA 5095

Operating hours

The IT Helpdesk operates between the following hours:

Currently in Adelaide the time is

Outside of normal operating hours you can phone and leave a voicemail message which will be processed first thing in the morning.

Reporting a major IT systems fault after hours

Phone the After Hours On-Call support service

Messages left on this service are monitored 7am to 8am and 9pm to 10pm on weekdays, 9am to 1pm on weekends and 9am to 6pm on public holidays.

Telephone services

The telephones services web page provides further information about the UniSA telephone systems such as directory assistance, telephone manuals and the minor works request form.

Feedback

Use the Online feedback form for students or the Online feedback form for staff to provide us with feedback on the quality of service the IT Help Desk staff provided you.

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