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Corporate Email Environment Upgrade

During November, ISTS will be upgrading the Corporate Email environment for staff to the latest Microsoft version, Exchange 2007.

The upgrade will provide improvements with performance and reliability for all users. Some functionality of Webmail and Active-sync have been enhanced in the new version also.

Staff Mailbox base quotas will be increased from 60Mb to 200Mb. Please note, where staff have purchased additional mailbox quotas, their quota will be adjusted according to the new base quota, plus their number of increments purchased. Please refer to http://www.unisa.edu.au/ists/Email/restrictions.asp.

 

Login

Users attempting to access their emails from the email link within the Staff or Student Portal's, will be prompted with an additional login prompt.
This new Webmail login provides an enhanced security feature that allows users to select whether they are using a Private (Work or Home PC), or Public Computer (Pool PC or Internet Cafe, etc) thereby ensuring appropriate security measures are applied accordingly. Users requiring an accessible email option, or who have a slow internet link also can now select to use the 'Outlook Web Access Light' option for improved accessibility and performance.

 Webmail Login Screen

Outlook Users

When your mailbox is in the process of being moved to the new location and if you are using the Outlook client in cached mode, you will get a popup message noting you have lost access to the Exchange Server. When your mailbox has finished moving, you will get a further notification that the Exchange Administrator has made a change that requires you to close and re-open Outlook. Please note, Outlook in most cases will automatically reconfigure itself, therefore upon re-opening Outlook, you will attach to your mailbox in the new location.

 Outlook requires a restart message

Outlook Users not in Cached Exchange Mode

When your mailbox is in the process of being moved to the new location and if you are using Outlook that is not in cached exchange mode, you will lose connectivity to the Exchange Server. You need to close and re-open Outlook. Please note, Outlook in most cases will automatically reconfigure itself, therefore upon re-opening Outlook, you will attach to your mailbox in the new location.

NOTE: How to tell if your Outlook is in cache exchange mode or not, do the following:

  1. In Outlook, goto the TOOLS menu
  2. Select Account Settings... option
  3. Click the CHANGE... button
  4. If the Use Cached Exchange Mode setting is selected (tick in the box),
  5. then your Outlook is in "cache mode".

Migration of Mailboxes

Prior to moving your mailbox to Exchange 2007, an email will be sent to you indicating an approximate time as to when the move will occur.

Users who are logged in to email at the time their mailbox is being moved, may witness loss of connection or other similar system messages appear on your screen and lose access to your mailbox for a short time. You will not be able to use email until the system has finished moving all your mailbox data.

Webmail Users

Users who have saved a UniSA email link in their web browser favourites (Bookmarked UniSA Email Link), will need to replace this link with:

https://mail.unisa.edu.au/exchange

Users who are logged into Webmail while their mailbox is being moved to the new Exchange 2007 servers you will lose access to your mailbox for a short time. You will not be able to use email until the system has finished moving all your mailbox data.

Select Language notice

The warning message (image to right) shows in Webmail once the mailbox has been fully moved.

Language and timezones

When your mailbox has completed its migration and upon reconnecting to Outlook Web Access, you maybe prompted to select your language options for your upgraded mailbox (image to right). The following options screen asks you to adjust your language and time zone settings and it also provides the option to use the accessible version of Outlook Web Access.

ActiveSync users with Mobile Devices

You will need to reconfigure your mobile devices to connect to the new Exchange 2007 servers. The link in your mobile devices need to point to https://mail.unisa.edu.au

Active sync settings

IMAP and ActiveSync users may receive connection errors and need to manually reconfigure the client setup to point to the new inbound server name. For Outlook users, in most cases the client software will automatically reconfigure itself, therefore upon re-opening Outlook, you will attach to your mailbox in the new location.

IMAP users (typically Entourage for Macintosh clients)

You will need to reconfigure your IMAP client software to connect to the new Exchange 2007 servers, where the incoming server will need to be modified to imap.unisa.edu.au.

When your mailbox is in the process of being moved to the new location and if you are using an IMAP client you may receive connection errors and will then need to manually reconfigure the IMAP client application to point to the new incoming/inbound server name.

IMAP Server Error

You can get further assistance from  the IT Help Desk:

  • Telephone :   +61 8 8302 5000   8:30am - 9:00pm Monday - Friday (Local Time)
  • Email :          helpdesk@unisa.edu.au

 

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