Welcome to the IT Help Desk
The IT Help Desk is your single point of contact for assistance with IT and Telephone services. Self help facilities are available which may assist you in answering your query or solving your problem. Otherwise our friendly IT Help Desk staff will assist you and if necessary refer your request to the appropriate expert. We may request to connect to your computer as part of the information gathering or troubleshooting process. This is entirely voluntary on your part and all connections of this type will be governed by the remote access policy.
Self help facilities
- AskIT to find an answer to your problem
- The Current Service Status pages for system outages and downtimes
Anzac Day 25th April 2012 - Closed
Normal operating hours
Now opening from 8:00 am to 9:00 pm (Adelaide time) Monday to Friday excluding Public Holidays
PLUS 1:00 pm to 5:00 pm Saturday and Sunday.
Currently in Adelaide the time is
To contact us during normal operating hours
- Log a service call on line. This is the preferred way to log a service call. You can also track the progress of your service calls with this facility.
- Email the IT Help Desk. This is a useful way to follow up on existing service calls.
- Phone the IT Help Desk, especially for urgent assistance.
- Local: 8302 5000
- Interstate and country: 1300 558 654 for the cost of a local call
- International: (+61 8) 8302 5000 (we can call you back to reduce your phone bill).
- Skype: unisa.ithelpdesk (please email first to arrange a time)
To contact us outside normal operating hours
- Log a service call on line.
- Email the IT Help Desk.
- Leave a voice mail message which will be attended to during normal opening hours.
- Local: 8302 5000
- Interstate and country: 1300 558 654 for the cost of a local call
- International: (+61 8) 8302 5000
- Report a major IT systems fault by phoning the After Hours On-Call support service
- Local: 8302 1000
- International: (+61 8) 8302 1000
Messages left on this service are monitored 7am to 9am and 5pm to 10pm on weekdays and 9am to 6pm on weekends and public holidays.
You can fax application forms to 8302 5012 or mail them to:
IT Help Desk
E Building, Mawson Lakes Campus
University of South Australia
Mawson Lakes, SA 5095
The telephones services web page provides further information about the UniSA telephone systems such as directory assistance, telephone manuals and the minor works request form.
Use the Online Feedback Form for Students or the Online Feedback Form for Staff to provide us with feedback on the quality of service the IT Help Desk staff provided you.