Frequently Asked Questions (Student Email)
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Connecting to Student Email
- Changing your password
- Connecting via myUniSA
- Configuring email software (Windows Mail, Outlook, Mozilla, MacMail, Entourage, Thunderbird)
- Connecting via your mobile device (Windows Mobile 7 or ActiveSync, iPhone, iPad or iPod Touch)
- How do I redirect my University email to another account?
- How do I remove my University email redirection?
- How can I log into myMail (student email) without logging into the Student Portal?
- I could log in my student email via student portal but could not log in via www.outlook.com
Using Student Email
- How do I send email to a University of South Australia student or staff member?
- How do I stop email from UniSA being filtered into my junk email?
- How do I send email to someone outside of the university?
- How do I send email to more than one recipient?
- How do I undelete or restore an email that I have deleted?
- How do I request a read receipt?
- How do I recover items I have deleted?
- What is the timeout setting on my web email session?
- How do I turn off the conversation feature?
- Which browsers will student email work with?
- How do I access my UniSA email and my personal Windows Live account at the same time?
- Does using student email count towards my total Internet Allowance usage?
- How do I attach a file via web access?
- How do I ungroup my emails?
Security and Privacy of Email
- What Personal Information is disclosed to Microsoft to set up my student Email account?
- Do I need to accept any Microsoft Conditions or Terms of Use to use email?
- Where is my email stored?
- Is my mailbox and user account secure?
- Will Microsoft or UniSA examine the contents of my email?
Managing Email Use
- Can I have the mailbox limit increased?
- What restrictions are there on email size and number of recipients?
- How can I check my mailbox size using myUniSA?
SPAM/Quarantined Emails
- Is my incoming email being scanned for viruses?
- What can I do about SPAM email?
- How long is email retained in my Junk E-Mail folder?
- Why has my attachment been blocked?
Email Addresses
- Why can't I use my Student ID as part of my email address?
- How do I change my email address?
- Will I get a new postgrad email address?
General
- If I change my account password, how long will it take to come into effect?
- How do I setup the password reset facility on myUniSA?
- Microsoft training and support material
- Accessibility for Blind and Low Vision users
- Will the new system work on all major operating systems (Windows, Mac and Linux) and web browsers?
- Who do I contact if an email to a school or division bounces back?
- What happens with my email account when I graduate?