Nuisance Emails (Spam & Phishing)
UniSA is able to prevent the majority of unsolicited nuisance emails (Spam) and malicious fraudulent emails (Phishing) from entering our network; however it is not possible to prevent all unwanted emails from reaching UniSA email Inboxes. Therefore it is important that all users can identify and report these problem emails if they are received.
Unsolicited emails you receive that advertise products, goods or services can be considered 'Spam'. Multiple emails from unknown email accounts which look similar could also be Spam emails.
There are different processes in place for reporting Spam email, depending on your relationship with the University of South Australia:
Malicious emails (also known as 'Phishing') attempt to acquire information such as user account details (your username and password) or other protected information (such as credit card details or other personal information). Examples of phishing emails and websites are available on the Spotting a phishing message or email page.
All phishing emails must be reported immediately to the UniSA IT Help Desk.
If you have responded to a phishing email and have provided your username and password you must immediately reset your UniSA password and contact the IT Help Desk.
There are different processes in place to report phishing emails, depending on whether you have responded to the phishing email: