Internet Access Change Request
In order to better protect machines on the University network from malicious activity and minimise any consequences of internal machines being infected (participating in DDoS attacks, sending confidential info outside the Uni, etc) direct Internet access will be provided only for those particular ports and protocols required for a legitimate service to function. This represents a tightening of access rules over the previous practise of allowing direct access on a wide range of ports by requesting a completely "unblocked" IP address.
No further requests for completely unblocked IP addresses will be processed. Any such requests will be redirected to this web page.
Requests for direct Internet access can only be made by IT support staff for a Division, School or Unit.
Those schools or units that do not have any IT support staff must contact the IT Help Desk for a copy of the "Internet Access Policy Change Application" form. The application form should then be sent to the Help Desk with their HoS or Unit Manager's approval.
Where requests are made for access profiles that are common within the University (eg. WebServers, Scifinder client, etc.) and there are already rules setup to handle that access then turnaround of requests should be 5 business days from the receipt of the form.
Requests that entail the creation of new rules may take longer. There will be a need for testing and adjustment of the rules which we will co-ordinate with the requestor. This process could delay the required access.
You need to ensure that where possible you allow time for these processes to take place in your schedule for providing the service that requires direct Internet access.
Further information and application forms for an Internet Access Policy Change Request is available from the IT support staff SharePoint site (access restricted to IT support staff).