Employee Assistance Program
The University of South Australia has engaged Human Psychology (formerly Broomhall Young) to provide an Employee Assistance Program (EAP) for its staff and their immediate family members.
For further information on Human Psychology and UniSA specific resources click here using (UniSA) as the password.
Please click on the following links to hear from Samantha Young, Managing Director, Human Psychology regarding:
What problems can Employee Assistance help with?
Assistance can be provided for a variety of personal, emotional or work related problems including:
- Anxiety, depression and general emotional problems
- Workplace conflict or disharmony
- Coping with organisational change
- Reactions to traumatic or distressing events
- Stress and burnout
- Grief and bereavement
- Misuse of alcohol or drugs
- Interpersonal relationships
- Marriage and family relationship difficulties
- Schooling and study difficulties
Management support is also available through Manager Assist which can assist with consulting and mediation services to assist managements:
- Resolve workplace issues
- Develop intervention strategies
- Address inappropriate/difficult behaviours
Who can use EAP?
The EAP is available to all UniSA employees and their immediate family. Immediate family includes your partner and children. This means you and your immediate family can voluntarily use the service with complete confidentiality.
How can I access the EAP?
Simply call (free call) 1300 277 924 to arrange a consultation time or phone call with one of the Psychologists. Your Manager or workplace does not need to know you are attending. Use of EAP is never compulsory but it may be recommended if your work performance is being affected.
Any feedback to your employer of information discussed in your sessions requires your informed consent.
What does it cost?
The counselling service is free of charge to UniSA employees and their immediate family members. You can access up to 4 sessions free of charge to you.
Where longer term counselling is required, the Psychologist will suggest specialist advice and referral will be made within your capacity to pay.
How long are the sessions?
Sessions usually last for one hour and generally most difficulties can be resolved within three sessions.
When should I use the EAP?
The sooner you recognise any problem and discuss it with someone who can be of assistance, the easier it will be to resolve the problem. Asking for help when you need it is an act of independence and strength, not a sign of weakness.
Can I choose who I speak to?
Human Psychology works hard to accommodate your preferences for a Psychologist. You will generally have a choice of a male or female counsellor. Telephone counselling is an option if you need to speak to someone urgently.
What about confidentiality?
A key feature of the EAP is that complete confidentiality is assured and maintained. Any discussions you may have with a Psychologist will remain strictly confidential. Like doctors, Human Psychology Psychologists are strictly bound by a professional code of ethics, preventing them from giving out personal information without your written consent.
In some instances, there may be something that the workplace/your manager can do to assist with your concerns. If this is the case, it may be helpful for the counsellor to hold some discussion with a particular person in the workplace. This would only occur once the counsellor has carefully discussed this with you and it has been identified that this would be helpful. The counsellor would then require written authority from you, before speaking with that person.
Manager Assist Program
Manager Assist Program provides managers with an avenue to obtain timely support in managing personal and interpersonal work issues related to managing staff performance, work relationships and organisational change. The program is not meant to replace internal Human Resources functions, but recognises these may at times be limited and extra expertise may be required for short periods of time. It is designed to be run in parallel with any existing Employee Assistance Program that an organisation may have in place.
Whereas an EAP tends to focus on clinical counselling issues, Manager Assist Program has been developed to confidentially support Managers as they lead. It has been tailored to meet the needs of Managers and offers flexible hours of operation. Managers may access the program by phone or email. Follow up is also a key feature of this program. This enables Managers the opportunity to implement new strategies and to receive support and feedback in an interactive manner. Negative consequences or outcomes can be discussed and skills fine-tuned in real time. This may be particularly useful at times such as the performance management review period.
Components of a Manager Assist Program can include:
- Brief consultations with Managers by phone or email (Manager Hot-Line)
- Management / Executive Coaching
- Skills training
- Counselling for professional and personal issues
- Complex HR case consultation
The Manager Assist Program can assist to refine technical skills such as
- time management
- presentation skills
- communication skills
- goal setting
- management of staff
- strategic planning
- career planning
- Engage in formal Coaching including psychological assessment and a unique, comprehensive Coaching Workbook resource. Telephone counselling and coaching is also provided once a relationship has been established. This process serves to support and assist Managers to resolve issues by developing their interpersonal interaction and communication with staff. This would assist in building confidence in Managers abilities to facilitate effective independent action.
- Discuss HR issues such as team functioning or problems with specific employees, such as assisting Managers with early identification of problems (either work or personal) that may affect work performance of employees.
- Counselling and mediation services to Managers in relation their role within the organisation as well as assisting managers with issues such as difficult behaviour and/or situations eg. poor performance, motivating employees, conflict resolution etc.
- Discuss personal issues such as mental health concerns, stress, family dynamics, assertiveness skills or self-confidence. Whilst this is the domain of a traditional EAP, it avoids the perceived stigma of accessing such a program.
If you require further information about the service please contact the Associate Director: Wellbeing and Employee Benefits on 8302 1635.